Returns & Exchanges

At RUX, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items in their original packaging. Our goal is to ensure your fashion experience is seamless, from the first click to the final fit.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Securely pack the items in their original box with all tags attached, ensuring the package is sealed to prevent damage during transit.

• 3.
  Attach the Label

  Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.

• 4.
  Drop Off and Track

  Hand your package to the designated courier service and keep your tracking number handy to monitor the status of your refund or exchange.